FAQ
Are credit cards accepted?
You can use the wristbands for all your expenses within the park. Credit card and cash are valid for wristband payments.
Are there activities suitable for those who cannot swim?
Non-swimmer guests are welcome to enjoy certain water attractions by using swimming aids, on condition that they are accompanied by an adult swimmer.
Are there changing rooms?
For all our guests, we have separate changing rooms for men and women.
Are there pool toys and life jackets?
We have all health and safety procedures in place throughout our attractions at the Theme Park. We also provide guests with life jackets. If you want swimming pool toys for your little ones, you can find a variety of them at The Land of Legends Store and Shopping Avenue.
Are there roads suitable for wheelchairs and prams?
Road arrangements and Regulations for our handicapped guests and guests with babies have been made in our park to facilitate their participation in activities.
Are there special applications for your handicapped guests?
We offer a special discount for our disabled guests based on the level of their accessibility needs.
Can I benefit from the park during my period of menstruation?
We are pleased to welcome you except these days due to hygiene rules.
Can I benefit from the park if I stay in hotels other than Rixos hotels?
Our park is open to all our guests.
Can I bring my own icebox?
In our park, there are enough equipment for all your comfort, such as icebox etc.
Can I bring my own sunbed, chair and parasol?
Our service of sunbed and parasol is offered free of charge for all your comfort in our park.
Can I bring outside food and drink?
Due to hygiene and food safety, it is not appropriate to bring outside food and beverages to our park. You can shop all day long in our food and beverage service points in the park.
Can I buy some things that I've forgotten in the park? Is there a market?
We have a market in our park where you can meet your general needs. Besides, in Shopping Avenue situated in The Land of Legends, you can reach a rich variety of stores ranging from clothes to food, from pharmacies to markets and meet your needs.
Can I have a conversation with the trainer?
You can be sure that our trainers will be happy to have a conversation with you.
Can I participate in the program with my prosthesis?
We can provide you special programs in which you can participate without prosthesis.
Can I re-enter if I have to leave the park?
The admission fee you pay to our park is valid 1-day only. You can enter and exit during the day that the ticket is valid.
Can I use my accessories such as earrings, bracelets and watches?
For your safety, we do not recommend the use of such accessories.
Can I wear burkini in the park?
In the interest of our hygiene guidelines, all swimwear should be made of suitable swimwear fabric. As long as the recommended material is used, you can wear swimwear that your religion/faith requires.
Can my family shoot my video?
Your family can shoot your videos from restricted areas.
Can we feed the marine animals?
Our living friends are fed with fish species suitable for their determined habitats in line with a certain diet prepared by experienced veterinarians.
Can we have our photos and videos taken?
Our park's photography team will fulfill all your photo and video requests for a fee.
Can we organize special events (birthday, marriage proposal, celebration parties, graduation party, concept parties, etc.)?
We will be pleased to organize special celebrations and organizations for you. We kindly request you to send your contact information to give more detailed information on this issue.
Do marine animals have official documents?
All our living friends in our park have internationally valid certificates.
Do the marine animals have as much fun as we do in the shows?
Our friends will be happy to accompany you while playing their favorite games in their shows.
Do you have a fire alarm system?
All fire precautions have been taken in accordance with national legislation.
Do you have a locker service?
Theme Park lockers are subject to charge.
Do you have a parking lot?
Our park has free parking lots for cars, motorcycles and buses for a total of 1,300 vehicles.
Do you have a towel service?
We do not have a towel service. If you wish, you can meet your towel needs from the markets in the park for a fee.
Do you have a wheelchair rental service? Do you have a specially designed wheelchair for the water park?
In our park, we have wheelchairs specially designed for participation in some activities and they are provided free of charge.
Do you have an insurance service?
All our guests in our park are covered by third party financial liability insurance.
Do you provide water park tubes and mats for sliding?
These materials are provided free of charge on our waterslides where water park tubes and mats are used.
Do you take water from the sea?
Sea water is used for marine animals in our park.
How deep are the pools where the marine animals live?
Water depths in international standards meet all their needs.
How long is my entrance ticket valid?
We have two types of tickets, daily and annual, to enter the Theme Park.Wristband is given to guests who buy a daily ticket to enter the park. Therefore, it is suitable for one-day use only.
How many square meters do marine animals live in?
Our animal friends live in square meters in accordance with international standards.
How old are the marine animals?
Before all the shows, we will be introducing our marine animals to you.
How should I dress in the park?
We recommend you to choose comfortable clothes that can protect you from sunlight in our park. Besides, clothes such as swimwear without metal accessories should be worn for activities. We recommend you to put on slippers or sneakers for your comfort.
How to get on the Taxi Boat in the Shopping Avenue?
You can use our Canal Tour service by purchasing tickets from the Canal Tour Ticket point located at Chimera Fountain.
I am pregnant, which activities are suitable for me?
Due to safety concerns, we advise pregnant women not to get on Theme Park rides and attractions. However, they may safely enjoy the Activity Pool.
I want to swim with dolphins, but would there be a problem to do it with contact lenses, necklaces, piercings, etc.?
We recommend that you do not use any accessory for the safety of you and our living friends.
I wear glasses and contact lenses, will I have any problems?
To avoid any loss or damage, make sure you have a glasses strap during Theme Park activities. For your and other guests’ safety, wearing glasses is not allowed on any slides or looping coasters. Contact lens wearers should pay extra attention while enjoying water slides that involve a hard descent.
If I participate in the program, will I get any disease?
Our entire park is in compliance with European Standards in terms of hygiene rules. Since participating in the programs with an open wound will not be suitable for our friends as well, we will be happy to welcome you when you regain your health.
Is it obligatory to use diapers?
It is obligatory to use waterproof diapers in children's pools as per hygiene rules. You can get diapers from our market for a fee if needed.
Is it safe to swim with marine animals?
All our marine animals are our friends and you can be sure that they enjoy spending time with you.
Is there a Cabana?
You can benefit from our Cabana service for an extra fee.
Is there a baby changing room?
There is a baby changing unit in our park.
Is there a doctor and healthcare service?
In our park, we have first aid service and doctor service in accordance with the laws.
Is there a female lifeguard?
Our female lifeguards serve in this part of our park.
Is there a park photographer?
Our video and photo shooting service is provided for a fee in the park.
Is there a wi-fi service in the park?
Wi-fi service is provided free of charge in the park.
Is there an indoor place that we can use if it rains? Can we refund our ticket in such a situation?
This is an outdoor theme park. In adverse weather conditions, we may stop operating outdoor rides and attractions only temporarily. However, we do not issue a refund on tickets according to our policy.
Is there any sunbed? Is it subject to a fee?
Sunbed service is offered free of charge in our park.
What are the activities for the handicapped people?
Accompanied by a sighted companion, guests with blindness or visual impairments can enjoy the swimming pools in the park. Guests with hearing impairment or physical disabilities are advised to request information from theme park attendants while getting their wristbands regarding the rides and slides that they can safely use accompanied by a companion.
What are the marine animals fed with?
They are fed with foods that are suitable for their habitat and that are contained in their food mix.
What do you do if marine animals get sick or injured?
Our marine animals are treated in our medical pool within the treatment programs of our experienced marine veterinarians.
What is the depth of the pools?
The pools and their depths in our park:
· Wave Shock: Its depth varies from 0 cm to 200 cm of deepest point.
· Surf Pool: Height of water is 50 cm. It works with pressurized water movement.
· Infinity Pool: Its depth is 140 cm.
· Activity Pool: Its depth is from 0 cm to 140 cm.
· Bubbles Wave: (Secret Lagoon) Its depth is from 0 cm to 160 cm.
· Wild River: Its depth is 110 cm.
· Lazy Floats (Secret Lagoon): Its depth is 110 cm.
What is the lost and found procedure?
Lost and found procedure is applied in our park. If you encounter with such a situation, you can get help from our nearest employee.
What is your missing child procedure?
If you encounter with such a situation, you can get help from our closest employee that you can reach.
What kind of water do marine animals live in?
Our friends live in sea water suitable for their habitats, taking into account the sea water parameters prepared by their specialists, supported by life support units and in international standards.
What should I do to swim with dolphins?
If you want to swim with dolphins, our Waterfront Kingdom sales team are happy to assist you. To book your slot (date & time) please contact the sales team. You may also book your slot by visiting one of the Waterfront Kingdom desks in the Theme Park.
What should I wear if I want to participate in the activities?
You can participate in the activities with diving suits that you can obtain free of charge in our park.
What should I wear while watching the shows?
You can watch our shows in your clothes that comply with the general park rules.
Which species are there among marine animals?
You will have the chance to meet our dolphins, sharks, stingrays and dozens of Ocean and Mediterranean fish species in our park.
Why don't you release the marine animals to the wild?
Our friends were born in the park conditions to which they adapted and the most suitable environment for them to maintain their lives in a healthy way is also the park conditions.