Ticket Cancellation and Refund Terms
- Purchased tickets can be canceled and a refund requested within the specified timeframes, provided they are unused.
- Cancellation and refund requests must be made through the channel where the ticket was purchased.
- Cancellation and refund are not possible for fully used tickets.
- Cancellation and refund terms may vary for tickets purchased under campaigns, discounts, or promotions.
- If a refund is approved, the amount will be refunded via the payment method used, subject to bank processing times.
- In cases of force majeure, operational necessities, or park closures, the validity period of tickets may be extended or alternative solutions may be offered.
- For detailed information and current conditions, please review the information on the sales channels or contact guest relations.
